Privacy Policy

Our Privacy Policy

At SOFA CLOUD DOO, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us as a customer, newsletter subscriber, or other stakeholder.

Personal Data Gathering and Protection Statement

We are committed to protecting our customer's personal data. We collect only essential basic information about our buyers necessary for fulfilling our obligations.

Customers are informed about how we collect information and are given the option to choose how their data will be used. All user data is strictly guarded and available only to employees who need it.

Our employees and business partners follow the principles of confidentiality and GDPR compliance.

1. Personal Data We Collect

We may collect and process the following personal data about you:

Contact Information: Full name, address, email address, and phone number.
Order Details: Information related to your purchases.
Payment Information: Payment card details.
IP Address: Collected when you make a purchase.
Communication Data: Information you provide when you contact us or communicate with us on our platforms.
Marketing and Profiling Data: Purchase history, website search history, interaction with our newsletters, geographical location, chosen language, and nearest showroom.
Cookies and Similar Technologies: As described in our Cookie Policy.

2. Purposes and Legal Basis for Data Processing

2.1 Order Fulfillment and Customer Service

Purpose: To enter into agreements with you and deliver our products.
Legal Basis: Performance of a contract (GDPR Article 6(1)(b)).

2.2 Marketing and Profiling

Purpose: To send you marketing communications and personalize your experience.
Legal Basis: Your consent (GDPR Article 6(1)(a)). You may withdraw your consent at any time.

2.3 Communication

Purpose: To respond to your inquiries and provide customer support.
Legal Basis: Legitimate interests (GDPR Article 6(1)(f)).

2.4 Compliance with Legal Obligations

Purpose: To comply with legal and regulatory requirements.
Legal Basis: Compliance with a legal obligation (GDPR Article 6(1)(c)).

3. Marketing Consent

By subscribing to our newsletter, you consent to SOFA CLOUD DOO sending you marketing communications via email, SMS/MMS, and social media platforms. We will process and store your personal data for personalized communications. You can withdraw your consent at any time by clicking the unsubscribe link or contacting us at sales@sofa-cloud.com.

4. Data Retention

Order and Transaction Data: Stored for five years after the end of the financial year.
Marketing Data: Stored until you withdraw your consent.
Communication Data: Stored as long as necessary to fulfill the purposes outlined.

5. Disclosure of Personal Data to Third Parties

We may share your data with service providers, business partners, shipping companies, and advisors. International transfers may occur to services like Klaviyo, Meta, TikTok, Google, Pinterest, ClickUp, Microsoft, and Shopify.

5.1 International Transfers

Some of our service providers are based outside the EU/EEA. In such cases, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your personal data in accordance with GDPR requirements. These safeguards ensure that your data receives an adequate level of protection when transferred internationally.

6. Your Rights

Under GDPR, you have the following rights:

Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
Right to Withdraw Consent

7. Data Security

We implement appropriate technical and organizational measures including two-factor authentication, access controls, encryption, and regular security assessments.

8. Cookies and Similar Technologies

We use cookies and similar technologies for analytics, marketing, and improving website functionality. For more information, please see our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have questions or concerns, please contact us:

Email: sales@sofa-cloud.com
Telephone: +382 67 094 000

If there's anything you're unsure about or if you need further clarification, please feel free to contact us at sales@sofa-cloud.com.